Terms and Conditions

Welcome to the “Flat.si” website conditions for use. These conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the conditions set out below.
If you do not agree to be bound by these conditions, do not use this website.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the current terms and conditions, because they are binding on you.
Before you place an order, if you have any questions relating to these conditions please contact us by e-mail.


You warrant that the personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Description of products

Each Product purchased is sold subject to its Product Description.
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Whilst we take every effort to ensure images and descriptions are correct we cannot guarantee these exactly reflect the true nature of the product, particularly the reflection of true colours, shades and textures which are difficult to produce on a computer screen.

Making a purchase

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made, unless we have notified you that we do not accept your order:
Non acceptance of an order may take place in the following circumstances:
* The product you ordered being unavailable from stock
* Our inability to obtain authorisation for your payment
* The identification of a pricing or product description error
* You not meeting the eligibility to order criteria set out in the main Conditions of Use.
* If we do not deliver to your area.
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website you must:
* Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
* Be over 18 years of age


All prices are stated in EUR. The total cost of your order is the price of the Products ordered plus delivery charges.
Our prices are reviewed regularly and may change without prior notice at any time.


No matter which method of payment you choose for your purchase you will receive an invoice either by e-mail (in .pdf). right after delivery of the package or it will be handed to you by the deliverer of the package.
Guests can choose between two payment methods:
- Cash on delivery (only within Slovenia) *Please note that that when you choose to pay with cash on delivery you will be charged an additional €1,05 for handling fees by the Slovenian Post.
- Money transfer to our account (Utensilia d.o.o.)

Delivery / Delivery liability

We will dispatch goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 3 business days after receipt of your order.
Delivery will take place during normal business hours Monday to Friday and whilst we advise delivery details this maybe subject to change due to circumstances affecting our nominated courier service.
All deliveries must be signed for and any damages, wrong deliveries and shortages notified to us in writing at our contact address within 24 hours of receipt of delivery. It is essential all packaging is retained in these circumstances otherwise this will negate any action we can take to remedy the situation.
Any items not received must be advised in writing at our contact address within 14 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly.
Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.
If you notify a problem to us under this condition, our only obligation will be, at your option:
a. To make good any shortage or non-delivery;
b. To replace or repair any goods that are damaged or defective; or
c. To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
The purchasers are responsible for all their country’s local/national taxes due and any costs incurred pre-delivery. They should contact their local tax office to ensure they are happy with any taxes they may incur as Flat.si will not be responsible for any tax charged or cost incurred or in the event of goods being returned due to non payment of tax. In such circumstances customers are responsible for any costs Flat.si incurs.

Deliveries to remote zones

The cost of delivery will always be displayed in your shopping cart as you add items and before you confirm payment.
Deliveries to remote areas may be charged extra; you’ll be informed by e-mail if this extra cost apply to your delivery address and you will be asked to pay for this extra charge. If you don’t agree to pay the extra charge, you can cancel your order. In case of active promotions regarding shipping costs, the extra charge for remote zones remains valid.

Returns / Refunds

We guarantee your satisfaction and all products come with a 10 day cooling off period. This excludes some furniture items which are special order ie: ordered for a particular customer and are not held in stock (stated as being available in x number of days on the product's page) or specific requests.
If you wish to exercise this option you should contact us by e-mail in the first instance.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition. The costs of returning goods to us shall be borne by you.
We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.
We will not be accountable for any currency fluctuations between the time of purchase and the refund date.
The rights to return the goods to us will not apply in the following circumstances:
a. in the event that the product has been used or damaged
b. to any products that we have ordered specifically for you (i.e. that are not held in stock – stated as being available in x number of days on the product’s page), unless it is proven that there is a fault with the product.

Damaged items

Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 24 hours of receipt by e-mail. All original packaging MUST BE KEPT for inspection and photographs may be required. We will respond and advise what course of action must be taken in these circumstances.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with what stated above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.